(BPT) - As small businesses across the country grapple with rising costs, payroll volatility, and global uncertainty, many are seeking new ways to adapt and thrive. The latest Chase Small Business Pulse report paints a nuanced picture: while profitability for the median Chase business remains stable, the pressures of payroll and non-payroll expenses are mounting, and the impact of higher fuel prices is already rippling through sectors like freight trucking.
Payroll: A Barometer of Optimism and Challenge
Payroll trends offer a window into the mindset of small business owners. After a sharp decline in January, payroll growth rebounded in February 2026 - a sign of renewed optimism and a willingness to invest in talent. This growth was not uniform, however. Sectors such as finance, construction, and transportation saw the highest median payroll growth rates, while others lagged behind, reflecting an uneven recovery and persistent caution in parts of the economy. Meanwhile, non-payroll expenses remain historically elevated, adding another layer of complexity to business planning.
Technology as a Lifeline
In this environment, technology is emerging as a lifeline. Over the past two years, Chase for Business has invested more than $2 billion in technology and innovation, aiming to equip small business owners with the tools they need to manage cash flow, pay vendors, and respond to shifting market conditions. Digital solutions like Invoicing with QuickAccept, contactless payments, cash flow tools, and industry insights are designed to give leaders greater visibility and control, which are essential in a world where volatility is the new normal.
Jameson Troutman, Head of Product at Chase for Business, sees this shift firsthand through years of working with small business owners. "We hear it directly from small businesses every day; new technology is playing a major role in bolstering their operations." He added, "Chase for Business is dedicated to providing practical support and tools to help customers navigate key business decisions, such as cash flow challenges and tighter margins. Our job is to empower small business owners through tools, expertise and business solutions to allow them to manage and strengthen their businesses."
Not All Businesses Face the Same Headwinds
The data also reveals that not all small businesses are affected equally. Women-owned businesses, for example, are navigating even greater unpredictability: 68% report unpredictable revenues, and many have far less cash on hand than their male-owned counterparts. These disparities underscore the importance of accessible, practical support, both digital and human.
Beyond Technology: Building Community and Confidence
Chase's commitment extends beyond technology. Through in-person events like The Experience and national JPMorganChase programs such as the American Dream Initiative, Chase is bringing small business owners the resources, coaching, and community connections to help build resilience and confidence. It is all of these resources and support that Chase for Business provides that is the reason that more small business owners choose Chase than any other bank.
Looking Ahead
In today's dynamic environment, optimism remains a hallmark of entrepreneurship, but it's clear that resilience is built on more than hope. With the right tools, guidance, and support, small businesses can navigate uncertainty and move forward with confidence. Chase for Business is betting big on that future, investing in the solutions and partnerships that will help America's small businesses not just survive, but thrive.