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It’s the age of AI, and our job as marketers is to keep up.
My team at Foundation Marketing recently conducted an AI Marketing study surveying hundreds of marketers, and more than 84% of all leaders, managers, SEO experts, and specialists confirmed that they used AI in the workplace.
If you can overlook the fear-inducing headlines, this technology is making social media marketers more efficient and effective than ever. Translation: AI is good news for social media marketers.
In fact, I predict that the marketers not using AI in their workplace will be using it before the end of this year, and that number will move closer and closer to 100%.
Social media and AI are two of the most revolutionizing technologies of the last few decades. Social media has changed the way we live, and AI is changing the way we work.
So, I’m going to condense and share the data, research, tools, and strategies that the Foundation Marketing Team and I have been working on over the last year to help you better wield the collective power of AI and social media.
Let's jump into it.
What’s the role of AI in social marketing strategy?
In a recent episode of my podcast, Create Like The Greats, we dove into some fascinating findings about the impact of AI on marketers and social media professionals. Take a listen here:
Let's dive a bit deeper into the benefits of this technology:
Benefits of AI in Social Media Strategy
AI is to social media what a conductor is to an orchestra — it brings everything together with precision and purpose. The applications of AI in a social media strategy are vast, but the virtuosos are few who can wield its potential to its fullest.
AI to Conduct Customer Research
Imagine you're a modern-day Indiana Jones, not dodging boulders or battling snakes, but rather navigating the vast, wild terrain of consumer preferences, trends, and feedback.
This is where AI thrives.
Using social media data, from posts on X to comments and shares, AI can take this information and turn it into insights surrounding your business and industry. Let's say for example you're a business that has 2,000 customer reviews on Google, Yelp, or a software review site like Capterra.
Leveraging AI you can now have all 2,000 of these customer reviews analyzed and summarized into an insightful report in a matter of minutes. You simply need to download all of them into a doc and then upload them to your favorite Generative Pre-trained Transformer (GPT) to get the insights and data you need.
But that's not all.
You can become a Prompt Engineer and write ChatGPT asking it to help you better understand your audience. For example, if you're trying to come up with a persona for people who enjoy marathons but also love kombucha you could write a prompt like this to ChatGPT:
The response that ChatGPT provided back is quite good:
Below this it went even deeper by including a lot of valuable customer research data:
- Demographics
- Psychographics
- Consumer behaviors
- Needs and preferences
And best of all...
It also included marketing recommendations.
The power of AI is unbelievable.
Social Media Content Using AI
AI's helping hand can be unburdening for the creative spirit.
Instead of marketers having to come up with new copy every single month for posts, AI Social Caption generators are making it easier than ever to craft catchy status updates in the matter of seconds.
Tools like HubSpot make it as easy as clicking a button and telling the AI tool what you're looking to create a post about:
The best part of these AI tools is that they're not limited to one channel.
Your AI social media content assistant can help you with LinkedIn content, X content, Facebook content, and even the captions that support your post on Instagram.
It can also help you navigate hashtags:
With AI social media tools that generate content ideas or even write posts, it's not about robots replacing humans. It's about making sure that the human creators on your team are focused on what really matters — adding that irreplaceable human touch.
Enhanced Personalization
You know that feeling when a brand gets you, like, really gets you?
AI makes that possible through targeted content that's tailored with a level of personalization you'd think was fortune-telling if the data didn't paint a starker, more rational picture.
What do I mean?
Brands can engage more quickly with AI than ever before. In the early 2000s, a lot of brands spent millions of dollars to create social media listening rooms where they would hire social media managers to find and engage with any conversation happening online.
Thanks to AI, brands now have the ability to do this at scale with much fewer people all while still delivering quality engagement with the recipient.
Analytics and Insights
Tapping into AI to dissect the data gives you a CSI-like precision to figure out what works, what doesn't, and what makes your audience tick. It’s the difference between guessing and knowing.
The best part about AI is that it can give you almost any expert at your fingertips.
If you run a report surrounding the results of your social media content strategy directly from a site like LinkedIn, AI can review the top posts you've shared and give you clear feedback on what type of content is performing, why you should create more of it, and what days of the week your content is performing best.
This type of insight that would typically take hours to understand.
Now ...
Thanks to the power of AI you can upload a spreadsheet filled with rows and columns of data just to be met with a handful of valuable insights a few minutes later.
Improved Customer Service
Want 24/7 support for your customers?
It's now possible without human touch.
Chatbots powered by AI are taking the lead on direct messaging experiences for brands on Facebook and other Meta properties to offer round-the-clock assistance.
The fact that AI can be trained on past customer queries and data to inform future queries and problems is a powerful development for social media managers.
Advertising on Social Media with AI
The majority of ad networks have used some variation of AI to manage their bidding system for years. Now, thanks to AI and its ability to be incorporated in more tools, brands are now able to use AI to create better and more interesting ad campaigns than ever before.
Brands can use AI to create images using tools like Midjourney and DALL-E in seconds.
Brands can use AI to create better copy for their social media ads.
Brands can use AI tools to support their bidding strategies.
The power of AI and social media is continuing to evolve daily and it's not exclusively found in the organic side of the coin. Paid media on social media is being shaken up due to AI just the same.
How to Implement AI into Your Social Media Strategy
Ready to hit "Go" on your AI-powered social media revolution?
Don't just start the engine and hope for the best. Remember the importance of building a strategy first. In this video, you can learn some of the most important factors ranging from (but not limited to) SMART goals and leveraging influencers in your day-to-day work:
The following seven steps are crucial to building a social media strategy:
- Identify Your AI and Social Media Goals
- Validate Your AI-Related Assumptions
- Conduct Persona and Audience Research
- Select the Right Social Channels
- Identify Key Metrics and KPIs
- Choose the Right AI Tools
- Evaluate and Refine Your Social Media and AI Strategy
Keep reading, roll up your sleeves, and follow this roadmap:
1. Identify Your AI and Social Media Goals
If you're just dipping your toes into the AI sea, start by defining clear objectives.
Is it to boost engagement? Streamline your content creation? Or simply understand your audience better? It's important that you spend time understanding what you want to achieve.
For example, say you’re a content marketing agency like Foundation and you’re trying to increase your presence on LinkedIn. The specificity of this goal will help you understand the initiatives you want to achieve and determine which AI tools could help you make that happen.
Are there AI tools that will help you create content more efficiently? Are there AI tools that will help you optimize LinkedIn Ads? Are there AI tools that can help with content repurposing? All of these things are possible and having a goal clearly identified will help maximize the impact. Learn more in this Foundation Marketing piece on incorporating AI into your content workflow.
Once you have identified your goals, it's time to get your team on board and assess what tools are available in the market.
Recommended Resources:
2. Validate Your AI-Related Assumptions
Assumptions are dangerous — especially when it comes to implementing new tech.
Don't assume AI is going to fix all your problems.
Instead, start with small experiments and track their progress carefully.
3. Conduct Persona and Audience Research
Social media isn't something that you can just jump into.
You need to understand your audience and ideal customers. AI can help with this, but you’ll need to be familiar with best practices. If you need a primer, this will help:
Once you understand the basics, consider ways in which AI can augment your approach.
4. Select the Right Social Channels
Not every social media channel is the same.
It's important that you understand what channel is right for you and embrace it.
The way you use AI for X is going to be different from the way you use AI for LinkedIn. On X, you might use AI to help you develop a long-form thread that is filled with facts and figures. On LinkedIn however, you might use AI to repurpose a blog post and turn it into a carousel PDF. The content that works on X and that AI can facilitate creating is different from the content that you can create and use on LinkedIn.
The audiences are different.
The content formats are different.
So operate and create a plan accordingly.
Recommended Tools and Resources:
5. Identify Key Metrics and KPIs
What metrics are you trying to influence the most?
Spend time understanding the social media metrics that matter to your business and make sure that they're prioritized as you think about the ways in which you use AI.
These are a few that matter most:
- Reach: Post reach signifies the count of unique users who viewed your post. How much of your content truly makes its way to users’ feeds?
- Clicks: This refers to the number of clicks on your content or account. Monitoring clicks per campaign is crucial for grasping what sparks curiosity or motivates people to make a purchase.
- Engagement: The total social interactions divided by the number of impressions. This metric reveals how effectively your audience perceives you and their readiness to engage.
Of course, it's going to depend greatly on your business.
But with this information, you can ensure that your AI social media strategy is rooted in goals.
6. Choose the Right AI Tools
The AI landscape is filled with trash and treasure.
Pick AI tools that are most likely to align with your needs and your level of tech-savviness.
For example, if you're a blogger creating content about pizza recipes, you can use HubSpot's AI social caption generator to write the message on your behalf:
The benefit of an AI tool like HubSpot and the caption generator is that what at one point took 30-40 minutes to come up with — you can now have it at your fingertips in seconds. The HubSpot AI caption generator is trained on tons of data around social media content and makes it easy for you to get inspiration or final drafts on what can be used to create great content.
Consider your budget, the learning curve, and what kind of support the tool offers.
7. Evaluate and Refine Your Social Media and AI Strategy
AI isn't a magic wand; it's a set of complex tools and technology.
You need to be willing to pivot as things come to fruition.
If you notice that a certain activity is falling flat, consider how AI can support that process.
Did you notice that your engagement isn’t where you want it to be? Consider using an AI tool to assist with crafting more engaging social media posts.
Make AI Work for You — Now and in the Future
AI has the power to revolutionize your social media strategy in ways you may have never thought possible. With its ability to conduct customer research, create personalized content, and so much more, thinking about the future of social media is fascinating.
We're going through one of the most interesting times in history.
Stay equipped to ride the way of AI and ensure that you're embracing the best practices outlined in this piece to get the most out of the technology.
